Managing services : using technology to create value / Mark M. Davis

By: Material type: TextTextPublication details: [New York] : McGraw Hill Education, c2003Description: xvii, 443 pages : illustrations ; 27 cmISBN:
  • 72464267
Subject(s): LOC classification:
  • HD 9980.5 .D388 2003
Contents:
Part one: The contemporary service environment -- Part two: Strategy and system design -- Part three: Managing services
Summary: Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex II General Circulation Gen. Ed. - CBA GC HD 9980.5 .D388 2003 c.1 (Browse shelf(Opens below)) c.1 Available NULIB000005691
Books Books National University - Manila LRC - Annex II General Circulation Gen. Ed. - CBA GC HD 9980.5 .D388 2003 c.2 (Browse shelf(Opens below)) c.2 Available NULIB000005692

Includes index.

Part one: The contemporary service environment -- Part two: Strategy and system design -- Part three: Managing services

Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist.

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