Managing services : (Record no. 7932)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01105nam a2200217Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250520100547.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 72464267 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD 9980.5 .D388 2003 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Davis, Mark M. |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Managing services : |
| Remainder of title | using technology to create value / |
| Statement of responsibility, etc. | Mark M. Davis |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [New York] : |
| Name of publisher, distributor, etc. | McGraw Hill Education, |
| Date of publication, distribution, etc. | c2003 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 443 pages : |
| Other physical details | illustrations ; |
| Dimensions | 27 cm |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Part one: The contemporary service environment -- Part two: Strategy and system design -- Part three: Managing services |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Managing Services is an alternative to the growing service management market in that it is more managerial and procedural, placing less emphasis on quantitative tools and more on strategic concerns. The benefit of this approach is that it views services from the perspective of the general manager rather than the operations specialist. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | SERVICE INDUSTRIES -- TECHNOLOGICAL INNOVATIONS -- MANAGEMENT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Gen. Ed. - CBA | LRC - Annex II | National University - Manila | General Circulation | 05/13/2021 | Reaccessioned | GC HD 9980.5 .D388 2003 c.1 | NULIB000005691 | 05/20/2025 | c.1 | 05/20/2025 | Books | |||||
| Library of Congress Classification | Gen. Ed. - CBA | LRC - Annex II | National University - Manila | General Circulation | 05/13/2021 | Reaccessioned | GC HD 9980.5 .D388 2003 c.2 | NULIB000005692 | 05/27/2025 | c.2 | 05/20/2025 | Books |