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101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens

By: Material type: TextTextPublication details: Hoboken, New Jersey : J. Wiley & Sons, c2007Description: xxiv, 366 pages : illustrations ; 29 cmISBN:
  • 9780787982003
Subject(s): LOC classification:
  • HF 5415.5 .U34 2007
Contents:
Section 1. Awareness -- Section 2. Communication -- Section 3. Planning -- Section 4. Problem solving -- Section 5. Quality -- Section 6. Teamwork
Summary: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex General Circulation General Education GC HF 5415.5 .U34 2007 (Browse shelf(Opens below)) c.1 Available NULIB000002008

Section 1. Awareness -- Section 2. Communication -- Section 3. Planning -- Section 4. Problem solving -- Section 5. Quality -- Section 6. Teamwork

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.

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