101 ways to improve customer service : training, tools, tips, and techniques /
Ukens, Lorraine L.
101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens - Hoboken, New Jersey : J. Wiley & Sons, c2007 - xxiv, 366 pages : illustrations ; 29 cm.
Section 1. Awareness -- Section 2. Communication -- Section 3. Planning -- Section 4. Problem solving -- Section 5. Quality -- Section 6. Teamwork
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.
9780787982003
BUSINESS AND ECONOMICS -- CUSTOMER RELATIONS
HF 5415.5 .U34 2007
101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens - Hoboken, New Jersey : J. Wiley & Sons, c2007 - xxiv, 366 pages : illustrations ; 29 cm.
Section 1. Awareness -- Section 2. Communication -- Section 3. Planning -- Section 4. Problem solving -- Section 5. Quality -- Section 6. Teamwork
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.
9780787982003
BUSINESS AND ECONOMICS -- CUSTOMER RELATIONS
HF 5415.5 .U34 2007