101 ways to improve customer service : (Record no. 4249)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00950nam a2200205Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250520094839.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780787982003 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 .U34 2007 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ukens, Lorraine L. |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | 101 ways to improve customer service : |
| Remainder of title | training, tools, tips, and techniques / |
| Statement of responsibility, etc. | Lorraine L. Ukens |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Hoboken, New Jersey : |
| Name of publisher, distributor, etc. | J. Wiley & Sons, |
| Date of publication, distribution, etc. | c2007 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiv, 366 pages : |
| Other physical details | illustrations ; |
| Dimensions | 29 cm. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Section 1. Awareness -- Section 2. Communication -- Section 3. Planning -- Section 4. Problem solving -- Section 5. Quality -- Section 6. Teamwork |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | BUSINESS AND ECONOMICS -- CUSTOMER RELATIONS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | General Education | LRC - Annex | National University - Manila | General Circulation | 08/15/2011 | Reaccessioned | GC HF 5415.5 .U34 2007 | NULIB000002008 | 05/20/2025 | c.1 | 05/20/2025 | Books |