Total quality and organization development / William M. Lindsay and Joseph A. Petrick
Material type:
TextPublication details: Kuala Lumpur : Synergy Book International, c1997Description: xvii, 390 pages : illustrations ; 23 cmISBN: - 9838998281
- HD 58.8 .L75 1997
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National University - Manila | LRC - Annex General Circulation | Gen. Ed. - CBA | GC HD 58.8 .L75 1997 (Browse shelf(Opens below)) | c.1 | Available | NULIB000005732 |
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Includes index.
Why total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process
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