Total quality and organization development /
Lindsay, William M.
Total quality and organization development / William M. Lindsay and Joseph A. Petrick - Kuala Lumpur : Synergy Book International, c1997 - xvii, 390 pages : illustrations ; 23 cm
Includes index.
Why total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process
9838998281
TOTAL QUALITY MANAGEMENT
HD 58.8 .L75 1997
Total quality and organization development / William M. Lindsay and Joseph A. Petrick - Kuala Lumpur : Synergy Book International, c1997 - xvii, 390 pages : illustrations ; 23 cm
Includes index.
Why total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process
9838998281
TOTAL QUALITY MANAGEMENT
HD 58.8 .L75 1997