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Total quality and organization development / William M. Lindsay and Joseph A. Petrick

By: Contributor(s): Material type: TextTextPublication details: Kuala Lumpur : Synergy Book International, c1997Description: xvii, 390 pages : illustrations ; 23 cmISBN:
  • 9838998281
Subject(s): LOC classification:
  • HD 58.8 .L75 1997
Contents:
Why total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex General Circulation Gen. Ed. - CBA GC HD 58.8 .L75 1997 (Browse shelf(Opens below)) c.1 Available NULIB000005732

Includes index.

Why total quality and organization development? -- Overview of total quality -- Customer satisfaction : TQ and OD strategy dimensions -- Continuous improvement : TQ and OD process -- Speaking with facts : TQ and OD project dimensions -- Respect for people : TQ and OD performance dimensions -- Total quality OD implementation : the transforming process

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