101 ways to improve customer service : training, tools, tips, and techniques / Lorraine L. Ukens
Material type:
TextPublication details: Hoboken, New Jersey : J. Wiley & Sons, c2007Description: xxiv, 366 pages : illustrations ; 29 cmISBN: - 9780787982003
- HF 5415.5 .U34 2007
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National University - Manila | LRC - Annex General Circulation | General Education | GC HF 5415.5 .U34 2007 (Browse shelf(Opens below)) | c.1 | Available | NULIB000002008 |
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Section 1. Awareness -- Section 2. Communication -- Section 3. Planning -- Section 4. Problem solving -- Section 5. Quality -- Section 6. Teamwork
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees.
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