Examining customer satisfaction with e-service quality and food quality in online food delivery platforms / Kyle Joshua B. Alim [and four others]

By: Contributor(s): Material type: TextTextPublication details: Manila : National University, 2025.Description: x, 155 leaves ; 30 cmSubject(s): LOC classification:
  • UGT CTHM BSHM .A45 2025
Contents:
Chapter 1. Introduction -- Chapter 2. Review of related literature and studies -- Chapter 3. Methodology -- Chapter 4. Presentation, Analysis and Interpretation -- References.
Summary: The study concluded that although platforms provided reliable service and quality food, enhancing security, responsiveness and problem resolution could further improve customer satisfaction.
Item type: Thesis
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Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Thesis Thesis National University - Manila LRC - Main Thesis Hospitality Management UGT CTHM BSHM .A45 2025 (Browse shelf(Opens below)) c.1 Available UGTHE000002816

Includes bibliographical references.

Chapter 1. Introduction -- Chapter 2. Review of related literature and studies -- Chapter 3. Methodology -- Chapter 4. Presentation, Analysis and Interpretation -- References.

The study concluded that although platforms provided reliable service and quality food, enhancing security, responsiveness and problem resolution could further improve customer satisfaction.

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