Operations management in tourism and hospitality industry / Don Magpantay, Angelie Marie Vizconde and Augusto Matias
Material type:
TextPublication details: Sta. Cruz, Manila : Edric Publishing House, c2022Description: 103 pages ; 25 cmISBN: - 9786218179516
- TX 911.3.M27 .M34 2022
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National University - Manila | LRC - Main Filipiniana | Hospitality Management | FIL TX 911.3.M27 .M34 2022 (Browse shelf(Opens below)) | c.1 | Available | NULIB000019184 |
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| FIL TX 911.3.M27 .C65 2015 c.2 Resorts and recreation management : an introduction / | FIL TX 911.3.M27 .C67 2020 Resorts & recreation management / | FIL TX 911.3.M27 .D43 2021 Supply chain management in the hospitality industry / | FIL TX 911.3.M27 .M34 2022 Operations management in tourism and hospitality industry / | FIL TX 911.3.M27 .M37 2022 Entrepreneurship in tourism and hospitality / | FIL TX 911.3.M27 .M46 2021 Ergonomics and facilities planning for the hospitality industry / | FIL TX 911.3.M27 .R65 2005 Operations control & financial management in the food service industry / |
Includes bibliographical references.
Chapter 1. Domain of production and operations management -- 2. Design of Tourism and Hospitality services -- 3. Specifying quality for tourism and hospitality services -- 4. TQM and the tourism and hospitality services -- 5. Measuring and controlling quality in tourism and hospitality services -- 6. Breakthroughs of tourism and Hospitality services -- 7. ISO 9000 for performances Excellence -- 8. Building and sustaining quality and performance excellence -- References.
Production and operations managers carry on their work in a social and environment.
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