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Operations management in tourism and hospitality industry / Don Magpantay, Angelie Marie Vizconde and Augusto Matias

By: Contributor(s): Material type: TextTextPublication details: Sta. Cruz, Manila : Edric Publishing House, c2022Description: 103 pages ; 25 cmISBN:
  • 9786218179516
Subject(s): LOC classification:
  • TX 911.3.M27 .M34 2022
Contents:
Chapter 1. Domain of production and operations management -- 2. Design of Tourism and Hospitality services -- 3. Specifying quality for tourism and hospitality services -- 4. TQM and the tourism and hospitality services -- 5. Measuring and controlling quality in tourism and hospitality services -- 6. Breakthroughs of tourism and Hospitality services -- 7. ISO 9000 for performances Excellence -- 8. Building and sustaining quality and performance excellence -- References.
Summary: Production and operations managers carry on their work in a social and environment.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main Filipiniana Hospitality Management FIL TX 911.3.M27 .M34 2022 (Browse shelf(Opens below)) c.1 Available NULIB000019184

Includes bibliographical references.

Chapter 1. Domain of production and operations management -- 2. Design of Tourism and Hospitality services -- 3. Specifying quality for tourism and hospitality services -- 4. TQM and the tourism and hospitality services -- 5. Measuring and controlling quality in tourism and hospitality services -- 6. Breakthroughs of tourism and Hospitality services -- 7. ISO 9000 for performances Excellence -- 8. Building and sustaining quality and performance excellence -- References.

Production and operations managers carry on their work in a social and environment.

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