Operations management in tourism and hospitality industry /
Magpantay, Don
Operations management in tourism and hospitality industry / Don Magpantay, Angelie Marie Vizconde and Augusto Matias - Sta. Cruz, Manila : Edric Publishing House, c2022 - 103 pages ; 25 cm.
Includes bibliographical references.
Chapter 1. Domain of production and operations management -- 2. Design of Tourism and Hospitality services -- 3. Specifying quality for tourism and hospitality services -- 4. TQM and the tourism and hospitality services -- 5. Measuring and controlling quality in tourism and hospitality services -- 6. Breakthroughs of tourism and Hospitality services -- 7. ISO 9000 for performances Excellence -- 8. Building and sustaining quality and performance excellence -- References.
Production and operations managers carry on their work in a social and environment.
9786218179516
HOSPITALITY INDUSTRY -- MANAGEMENT
TX 911.3.M27 .M34 2022
Operations management in tourism and hospitality industry / Don Magpantay, Angelie Marie Vizconde and Augusto Matias - Sta. Cruz, Manila : Edric Publishing House, c2022 - 103 pages ; 25 cm.
Includes bibliographical references.
Chapter 1. Domain of production and operations management -- 2. Design of Tourism and Hospitality services -- 3. Specifying quality for tourism and hospitality services -- 4. TQM and the tourism and hospitality services -- 5. Measuring and controlling quality in tourism and hospitality services -- 6. Breakthroughs of tourism and Hospitality services -- 7. ISO 9000 for performances Excellence -- 8. Building and sustaining quality and performance excellence -- References.
Production and operations managers carry on their work in a social and environment.
9786218179516
HOSPITALITY INDUSTRY -- MANAGEMENT
TX 911.3.M27 .M34 2022