Crisis communication : a stakeholder approach / Martin N. Ndlela
Material type:
TextPublication details: Cham, Switzerland : Palgrave Macmillan, c2019Description: 160 pages ; 21 cmISBN: - 9783030073251
- HD 49.3 .N35 2019
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National University - Manila | LRC - Annex General Circulation | Communication | GC HD 49.3 .N35 2019 (Browse shelf(Opens below)) | c.1 | Available | NULIB000018560 |
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| GC HD 30.3 .F43 2022 Cultivating culture : 101 ways to foster engagement in 15 minutes or less / | GC HD 30.28 .B88 2023 Write your business plan : your step-by-step guide to building a thriving business / | GC HD 38.15 .P56 2022 Presenting / | GC HD 49.3 .N35 2019 Crisis communication : a stakeholder approach / | GC HD 49.3 .S63 2018 Social media use in crisis and risk communication : emergencies, concerns and awareness / | GC HD 58.7 .B74 2021 Think talk create : building workplaces fit for humans / | GC HD 6060.6 .W38 2021 The Next smart step : how to overcome gender stereotypes and build a stronger organization / |
Includes index.
Introduction -- Stakeholder approaches in crisis management -- A stakeholder approach to issues management -- A stakeholder approach to risk management -- A stakeholder approach in managing reputation -- A stakeholder approach to inter-organizational relationships -- Stakeholder communications during a crisis -- A stakeholder approach to crisis evaluation.
Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships.
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