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Crisis communication : a stakeholder approach / Martin N. Ndlela

By: Material type: TextTextPublication details: Cham, Switzerland : Palgrave Macmillan, c2019Description: 160 pages ; 21 cmISBN:
  • 9783030073251
Subject(s): LOC classification:
  • HD 49.3 .N35 2019
Contents:
Introduction -- Stakeholder approaches in crisis management -- A stakeholder approach to issues management -- A stakeholder approach to risk management -- A stakeholder approach in managing reputation -- A stakeholder approach to inter-organizational relationships -- Stakeholder communications during a crisis -- A stakeholder approach to crisis evaluation.
Summary: Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex General Circulation Communication GC HD 49.3 .N35 2019 (Browse shelf(Opens below)) c.1 Available NULIB000018560

Includes index.

Introduction -- Stakeholder approaches in crisis management -- A stakeholder approach to issues management -- A stakeholder approach to risk management -- A stakeholder approach in managing reputation -- A stakeholder approach to inter-organizational relationships -- Stakeholder communications during a crisis -- A stakeholder approach to crisis evaluation.

Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships.

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