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Quality service management in tourism and hospitality / Daryll Ace C. Cornell and Ronald G. Manzano

By: Contributor(s): Material type: TextTextPublication details: Quezon City, Philippines : Rex Book Store, c2020Edition: First EditionDescription: 165 pages ; 26 cmISBN:
  • 9786210403794
Subject(s): LOC classification:
  • TX 911.3.M27 .C67q 2020
Contents:
Chapter 1. Introduction to quality Service management in tourism and hospitality -- Chapter 2. Guestology --Chapter 3. Strategies for quality service in tourism and Hospitality -- Chapter 4. The Guest and the service setting -- Chapter 5. Service Staffing in tourism and hospitality industry -- Chapter 6. Designing and Managing Service -- Chapter 7. Balancing demand and productive capacity for quality service -- Chapter 8. Co-creation of quality service -- Chapter 9. Service failures and service recovery -- Chapter 10. Service excellence and leadership -- References -- photo Attribution -- Index.
Summary: This textbook came into being as a response to the need of having a textbook specific to the course Quality Service Management under the Hospitality Tourism Management program.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main Filipiniana Gen. Ed - CTHM FIL TX 911.3.M27 .C67q 2020 (Browse shelf(Opens below)) c.1 Available NULIB000018465

Includes bibliographical references and index.

Chapter 1. Introduction to quality Service management in tourism and hospitality -- Chapter 2. Guestology --Chapter 3. Strategies for quality service in tourism and Hospitality -- Chapter 4. The Guest and the service setting -- Chapter 5. Service Staffing in tourism and hospitality industry -- Chapter 6. Designing and Managing Service -- Chapter 7. Balancing demand and productive capacity for quality service -- Chapter 8. Co-creation of quality service -- Chapter 9. Service failures and service recovery -- Chapter 10. Service excellence and leadership -- References -- photo Attribution -- Index.

This textbook came into being as a response to the need of having a textbook specific to the course Quality Service Management under the Hospitality Tourism Management program.

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