Quality service management in tourism and hospitality / (Record no. 20706)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01551nam a2200253Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250520103004.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9786210403794 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | TX 911.3.M27 .C67q 2020 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Cornell, Daryl Ace V. |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Quality service management in tourism and hospitality / |
| Statement of responsibility, etc. | Daryll Ace C. Cornell and Ronald G. Manzano |
| 250 ## - EDITION STATEMENT | |
| Edition statement | First Edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Quezon City, Philippines : |
| Name of publisher, distributor, etc. | Rex Book Store, |
| Date of publication, distribution, etc. | c2020 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 165 pages ; |
| Dimensions | 26 cm. |
| 365 ## - TRADE PRICE | |
| Price amount | PHP380 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Chapter 1. Introduction to quality Service management in tourism and hospitality -- Chapter 2. Guestology --Chapter 3. Strategies for quality service in tourism and Hospitality -- Chapter 4. The Guest and the service setting -- Chapter 5. Service Staffing in tourism and hospitality industry -- Chapter 6. Designing and Managing Service -- Chapter 7. Balancing demand and productive capacity for quality service -- Chapter 8. Co-creation of quality service -- Chapter 9. Service failures and service recovery -- Chapter 10. Service excellence and leadership -- References -- photo Attribution -- Index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This textbook came into being as a response to the need of having a textbook specific to the course Quality Service Management under the Hospitality Tourism Management program. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | TOURISM -- MANAGEMENT |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Manzano, Ronald G. |
| Relator term | co-author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Gen. Ed - CTHM | LRC - Main | National University - Manila | Filipiniana | 07/05/2022 | Purchased - Rex | 380.00 | FIL TX 911.3.M27 .C67q 2020 | NULIB000018465 | 05/20/2025 | c.1 | 05/20/2025 | Books |