Quality service management in tourism and hospitality /
Cornell, Daryl Ace V.
Quality service management in tourism and hospitality / Daryll Ace C. Cornell and Ronald G. Manzano - First Edition. - Quezon City, Philippines : Rex Book Store, c2020 - 165 pages ; 26 cm.
Includes bibliographical references and index.
Chapter 1. Introduction to quality Service management in tourism and hospitality -- Chapter 2. Guestology --Chapter 3. Strategies for quality service in tourism and Hospitality -- Chapter 4. The Guest and the service setting -- Chapter 5. Service Staffing in tourism and hospitality industry -- Chapter 6. Designing and Managing Service -- Chapter 7. Balancing demand and productive capacity for quality service -- Chapter 8. Co-creation of quality service -- Chapter 9. Service failures and service recovery -- Chapter 10. Service excellence and leadership -- References -- photo Attribution -- Index.
This textbook came into being as a response to the need of having a textbook specific to the course Quality Service Management under the Hospitality Tourism Management program.
9786210403794
TOURISM -- MANAGEMENT
TX 911.3.M27 .C67q 2020
Quality service management in tourism and hospitality / Daryll Ace C. Cornell and Ronald G. Manzano - First Edition. - Quezon City, Philippines : Rex Book Store, c2020 - 165 pages ; 26 cm.
Includes bibliographical references and index.
Chapter 1. Introduction to quality Service management in tourism and hospitality -- Chapter 2. Guestology --Chapter 3. Strategies for quality service in tourism and Hospitality -- Chapter 4. The Guest and the service setting -- Chapter 5. Service Staffing in tourism and hospitality industry -- Chapter 6. Designing and Managing Service -- Chapter 7. Balancing demand and productive capacity for quality service -- Chapter 8. Co-creation of quality service -- Chapter 9. Service failures and service recovery -- Chapter 10. Service excellence and leadership -- References -- photo Attribution -- Index.
This textbook came into being as a response to the need of having a textbook specific to the course Quality Service Management under the Hospitality Tourism Management program.
9786210403794
TOURISM -- MANAGEMENT
TX 911.3.M27 .C67q 2020