Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization / C. William Crutcher
Material type:
TextPublication details: [London] : Diamin Publishing, c2017Description: xvi, 162 pages ; 23 cmISBN: - 9780692985717
- HF 5415.5 .C78 2017
Books
| Item type | Current library | Home library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|---|
|
Books
|
National University - Manila | LRC - Main General Circulation | Hospitality Management | GC HF 5415.5 .C78 2017 (Browse shelf(Opens below)) | c.1 | Available | NULIB000017780 |
Browsing LRC - Main shelves, Shelving location: General Circulation, Collection: Hospitality Management Close shelf browser (Hides shelf browser)
|
|
|
|
|
|
|
||
| GC HD 59 .M65 2019 Global and multicultural public relations / | GC HE 5614.3 .A33 2019 Accident and incident record book. | GC HF 5381.6 .A53 2016 Professionalism : skills for workplace success / | GC HF 5415.5 .C78 2017 Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization / | GC HF 5549.5 .H37 2015 Understanding and managing diversity : readings, cases and exercises / | GC HF 5549.5.M5 .T46 2017 Managing workplace diversity and inclusion : a psychological perspective / | GC HF 5549.5.M5 .W55 2020 Diversity in the workplace : eye-opening interviews to jumpstart conversations about identity, privilege, and bias / |
Managing service excellence :, Managing
This book focuses on the skils required to consistently deliver and manage excellence in customer service. By design, it is not a step-by-step outline, but instead explores the diverse topics integra to providing effective customer service. It is written for anyone committed to putting the customer first -- from the frontline customer service reoresentative to the leader dedicated to developing and sustaining that all-important customer-centric culture
There are no comments on this title.