Managing service excellence : (Record no. 20021)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01085nam a2200193Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250520102950.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780692985717 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF 5415.5 .C78 2017 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Crutcher, C. William |
| Relator term | author |
| 245 #0 - TITLE STATEMENT | |
| Title | Managing service excellence : |
| Remainder of title | the ultimate guide to building and maintaining a customer-centric organization / |
| Statement of responsibility, etc. | C. William Crutcher |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | [London] : |
| Name of publisher, distributor, etc. | Diamin Publishing, |
| Date of publication, distribution, etc. | c2017 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 162 pages ; |
| Dimensions | 23 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Managing service excellence :, Managing |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This book focuses on the skils required to consistently deliver and manage excellence in customer service. By design, it is not a step-by-step outline, but instead explores the diverse topics integra to providing effective customer service. It is written for anyone committed to putting the customer first -- from the frontline customer service reoresentative to the leader dedicated to developing and sustaining that all-important customer-centric culture |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Hospitality Management | LRC - Main | National University - Manila | General Circulation | 02/13/2020 | Purchased - Amazon | 24.95 | GC HF 5415.5 .C78 2017 | NULIB000017780 | 05/20/2025 | c.1 | 05/20/2025 | Books |