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Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization / C. William Crutcher

By: Material type: TextTextPublication details: [London] : Diamin Publishing, c2017Description: xvi, 162 pages ; 23 cmISBN:
  • 9780692985717
LOC classification:
  • HF 5415.5 .C78 2017
Summary: This book focuses on the skils required to consistently deliver and manage excellence in customer service. By design, it is not a step-by-step outline, but instead explores the diverse topics integra to providing effective customer service. It is written for anyone committed to putting the customer first -- from the frontline customer service reoresentative to the leader dedicated to developing and sustaining that all-important customer-centric culture
Item type: Books
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Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Hospitality Management GC HF 5415.5 .C78 2017 (Browse shelf(Opens below)) c.1 Available NULIB000017780

Managing service excellence :, Managing

This book focuses on the skils required to consistently deliver and manage excellence in customer service. By design, it is not a step-by-step outline, but instead explores the diverse topics integra to providing effective customer service. It is written for anyone committed to putting the customer first -- from the frontline customer service reoresentative to the leader dedicated to developing and sustaining that all-important customer-centric culture

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