TQM : total quality management / Dale H. Besterfield [and five others]

By:

Besterfield, Dale H [author]

Contributor(s):

Michna, Carol Besterfield;Besterfield, Glen H.;Sacre, Mary Besterfield;Urdwareshe, Hemant;Urdwareshe, Rashmi [co-author;co-author;co-author;co-author;co-author]

Material type: Text

TextPublication details: India : Pearson, c2019Edition: Fifth editionDescription: xxi, 622 pages : illustrations ; 23 cmISBN:

9789353066314

Subject(s):

TOTAL QUALITY MANAGEMENT

LOC classification:

HD 62.15 .B47 2019

Contents:

1. Introduction -- 2. Leadership -- 3. Customer satisfaction -- 4. Employee involvement -- 5. Continuous process improvement -- 6. Supplier partnership -- 7. Performance measures -- 8. Benchmarking -- 9. Information technology -- 10. Quality management systems -- 11. Environmental and occupational health and safety management system --12. Quality function deployment -- 13. Quality by design -- 14. Failure mode and effect analysis -- 15. Products liability -- 16. Total productive maintenance -- 17. Management tools -- 18. Statistical process control -- 19. Experimental design -- 20. Taguchi's quality engineering.

Summary: This book provides a fundamental, yet comprhensive, coverage of TQM. It covers not only the principle and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout.Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developedin the form of tables and charts.

Item type:

Books

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	National University - Manila	LRC - Main General Circulation	Hospitality Management	GC HD 62.15 .B47 2019 (Browse shelf(Opens below))	c.1	Available		NULIB000017779

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Includes bibliographical references and index.

This book provides a fundamental, yet comprhensive, coverage of TQM. It covers not only the principle and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout.Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developedin the form of tables and charts.

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