TQM : total quality management /
Besterfield, Dale H.
TQM : total quality management / Dale H. Besterfield [and five others] - Fifth edition. - India : Pearson, c2019 - xxi, 622 pages : illustrations ; 23 cm
Includes bibliographical references and index.
1. Introduction -- 2. Leadership -- 3. Customer satisfaction -- 4. Employee involvement -- 5. Continuous process improvement -- 6. Supplier partnership -- 7. Performance measures -- 8. Benchmarking -- 9. Information technology -- 10. Quality management systems -- 11. Environmental and occupational health and safety management system --12. Quality function deployment -- 13. Quality by design -- 14. Failure mode and effect analysis -- 15. Products liability -- 16. Total productive maintenance -- 17. Management tools -- 18. Statistical process control -- 19. Experimental design -- 20. Taguchi's quality engineering.
This book provides a fundamental, yet comprhensive, coverage of TQM. It covers not only the principle and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout.Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developedin the form of tables and charts.
9789353066314
TOTAL QUALITY MANAGEMENT
HD 62.15 .B47 2019
TQM : total quality management / Dale H. Besterfield [and five others] - Fifth edition. - India : Pearson, c2019 - xxi, 622 pages : illustrations ; 23 cm
Includes bibliographical references and index.
1. Introduction -- 2. Leadership -- 3. Customer satisfaction -- 4. Employee involvement -- 5. Continuous process improvement -- 6. Supplier partnership -- 7. Performance measures -- 8. Benchmarking -- 9. Information technology -- 10. Quality management systems -- 11. Environmental and occupational health and safety management system --12. Quality function deployment -- 13. Quality by design -- 14. Failure mode and effect analysis -- 15. Products liability -- 16. Total productive maintenance -- 17. Management tools -- 18. Statistical process control -- 19. Experimental design -- 20. Taguchi's quality engineering.
This book provides a fundamental, yet comprhensive, coverage of TQM. It covers not only the principle and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout.Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developedin the form of tables and charts.
9789353066314
TOTAL QUALITY MANAGEMENT
HD 62.15 .B47 2019