MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01884nam a2200241Ia 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
NULRC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20250520102950.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
250520s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789353066314 |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
NULRC |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD 62.15 .B47 2019 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Besterfield, Dale H. |
| Relator term |
author |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
TQM : |
| Remainder of title |
total quality management / |
| Statement of responsibility, etc. |
Dale H. Besterfield [and five others] |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
Fifth edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
India : |
| Name of publisher, distributor, etc. |
Pearson, |
| Date of publication, distribution, etc. |
c2019 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxi, 622 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
1. Introduction -- 2. Leadership -- 3. Customer satisfaction -- 4. Employee involvement -- 5. Continuous process improvement -- 6. Supplier partnership -- 7. Performance measures -- 8. Benchmarking -- 9. Information technology -- 10. Quality management systems -- 11. Environmental and occupational health and safety management system --12. Quality function deployment -- 13. Quality by design -- 14. Failure mode and effect analysis -- 15. Products liability -- 16. Total productive maintenance -- 17. Management tools -- 18. Statistical process control -- 19. Experimental design -- 20. Taguchi's quality engineering. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This book provides a fundamental, yet comprhensive, coverage of TQM. It covers not only the principle and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout.Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developedin the form of tables and charts. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
TOTAL QUALITY MANAGEMENT |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Michna, Carol Besterfield;Besterfield, Glen H.;Sacre, Mary Besterfield;Urdwareshe, Hemant;Urdwareshe, Rashmi |
| Relator term |
co-author;co-author;co-author;co-author;co-author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Library of Congress Classification |
| Koha item type |
Books |
