Managing for quality and performance excellence / James R. Evans
Material type:
TextPublication details: Australia : Cengage Learning Asia Pte Ltd, c2017Edition: Tenth editionDescription: xx, 701 pages : illustrations ; 26 cmISBN: - 9781305662544
- TS 156 .E93 2017
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National University - Manila | LRC - Annex General Circulation | Gen. Ed. - CBA | GC TS 156 .E93 2017 (Browse shelf(Opens below)) | c.1 | Available | NULIB000014055 |
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| GC TA 31 .O74 1973 Organizational systems : general systems approaches to complex organizations / | GC TS 155. H46 2001 Principles of operations management / | GC TS 156 .E93 2014 c.1 Managing for quality and performance excellence / | GC TS 156 .E93 2017 Managing for quality and performance excellence / | GC T 174 .M55 1991 A Manager's guide to technology forecasting and strategy analysis methods / |
Includes bibliographical references and index.
Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
This book focuses on three main concepts : the foundation principles of quality management; tools and techniques to drive and support design, control, and improvement of quality; and the organizational view performance excellence as reflected by the Malcolm Baldridge criteria.
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