Managing for quality and performance excellence /
Evans, James R.
Managing for quality and performance excellence / James R. Evans - Tenth edition - Australia : Cengage Learning Asia Pte Ltd, c2017 - xx, 701 pages : illustrations ; 26 cm
Includes bibliographical references and index.
Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
This book focuses on three main concepts : the foundation principles of quality management; tools and techniques to drive and support design, control, and improvement of quality; and the organizational view performance excellence as reflected by the Malcolm Baldridge criteria.
9781305662544
QUALITY CONTROL
TS 156 .E93 2017
Managing for quality and performance excellence / James R. Evans - Tenth edition - Australia : Cengage Learning Asia Pte Ltd, c2017 - xx, 701 pages : illustrations ; 26 cm
Includes bibliographical references and index.
Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
This book focuses on three main concepts : the foundation principles of quality management; tools and techniques to drive and support design, control, and improvement of quality; and the organizational view performance excellence as reflected by the Malcolm Baldridge criteria.
9781305662544
QUALITY CONTROL
TS 156 .E93 2017