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Managing for quality and performance excellence / James R. Evans

By: Material type: TextTextPublication details: Australia : Cengage Learning Asia Pte Ltd, c2017Edition: Tenth editionDescription: xx, 701 pages : illustrations ; 26 cmISBN:
  • 9781305662544
Subject(s): LOC classification:
  • TS 156 .E93 2017
Contents:
Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence
Summary: This book focuses on three main concepts : the foundation principles of quality management; tools and techniques to drive and support design, control, and improvement of quality; and the organizational view performance excellence as reflected by the Malcolm Baldridge criteria.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex General Circulation Gen. Ed. - CBA GC TS 156 .E93 2017 (Browse shelf(Opens below)) c.1 Available NULIB000014055

Includes bibliographical references and index.

Principles of quality -- Tools and techniques for quality -- Beyond quality management : managing for performance excellence

This book focuses on three main concepts : the foundation principles of quality management; tools and techniques to drive and support design, control, and improvement of quality; and the organizational view performance excellence as reflected by the Malcolm Baldridge criteria.

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