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Human resource management for hospitality services / Alistair L. Goldsmith, Dennis P. Nickson, Donald H. Sloan, and Roy C. Wood

By: Contributor(s): Material type: TextTextPublication details: Boston, Massachusetts : International Thomson Business Press, c1997Description: vii, 229 pages : illustrations ; 25 cmISBN:
  • 1861520956
Subject(s): LOC classification:
  • HF 5549 .G65 1997
Contents:
1. What is human resource management? -- 2. Principles of recruitment and selection -- 3. Equal opportunities -- 4. Training and development -- 5. Welfare -- 6. Health and safety -- 7. Employee involvement -- 8. Performance appraisal and productivity -- 9. Rewards, motivation and pay administration -- 10. Discipline, grievances and termination -- 11. Personnel administration.
Summary: This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed.
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Hospitality Management GC HF 5549 .G65 1997 (Browse shelf(Opens below)) c.1 Available NULIB000001955

Includes bibliographical references and index.

1. What is human resource management? -- 2. Principles of recruitment and selection -- 3. Equal opportunities -- 4. Training and development -- 5. Welfare -- 6. Health and safety -- 7. Employee involvement -- 8. Performance appraisal and productivity -- 9. Rewards, motivation and pay administration -- 10. Discipline, grievances and termination -- 11. Personnel administration.

This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed.

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