Human resource management for hospitality services /
Goldsmith, Alistair L.
Human resource management for hospitality services / Alistair L. Goldsmith, Dennis P. Nickson, Donald H. Sloan, and Roy C. Wood - Boston, Massachusetts : International Thomson Business Press, c1997 - vii, 229 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
1. What is human resource management? -- 2. Principles of recruitment and selection -- 3. Equal opportunities -- 4. Training and development -- 5. Welfare -- 6. Health and safety -- 7. Employee involvement -- 8. Performance appraisal and productivity -- 9. Rewards, motivation and pay administration -- 10. Discipline, grievances and termination -- 11. Personnel administration.
This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed.
1861520956
HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT
HF 5549 .G65 1997
Human resource management for hospitality services / Alistair L. Goldsmith, Dennis P. Nickson, Donald H. Sloan, and Roy C. Wood - Boston, Massachusetts : International Thomson Business Press, c1997 - vii, 229 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
1. What is human resource management? -- 2. Principles of recruitment and selection -- 3. Equal opportunities -- 4. Training and development -- 5. Welfare -- 6. Health and safety -- 7. Employee involvement -- 8. Performance appraisal and productivity -- 9. Rewards, motivation and pay administration -- 10. Discipline, grievances and termination -- 11. Personnel administration.
This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed.
1861520956
HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT
HF 5549 .G65 1997