Total quality in higher education / Ralph G. Lewis and Douglas H. Smith

By: Contributor(s): Material type: TextTextPublication details: Delray Beach, Florida : St. Lucie Press, c1994Description: xiii, 330 pages : illustrations ; 24 cmISBN:
  • 963403079
Subject(s): LOC classification:
  • LB 2341 .L46 1994
Contents:
1. Why total quality? -- 2. Overview of total quality -- 3. The house of quality -- 4. Strategy management -- 5. Process management -- 6. Project management and team management -- 7. Individual management and task management -- 8. Implementation: the transforming process -- 9. ISO 9000 in training and education: a view to the future.
Summary: The St. Lucie Press Series on Total Quality originated when it was recognized that the rapidly expanding field of Total Quality Management was neither well defined nor well focused. This realization, coupled with the current hunger for specific, how-to examples, led to the formulation of a plan to publish a series of subject-specific books on total quality, a new direction for books in the field to follow.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Graduate Studies General Circulation Gen. Ed - CEAS GC LB 2341 .L46 1994 (Browse shelf(Opens below)) c.1 Available NULIB000011855

Includes index.

1. Why total quality? -- 2. Overview of total quality -- 3. The house of quality -- 4. Strategy management -- 5. Process management -- 6. Project management and team management -- 7. Individual management and task management -- 8. Implementation: the transforming process -- 9. ISO 9000 in training and education: a view to the future.

The St. Lucie Press Series on Total Quality originated when it was recognized that the rapidly expanding field of Total Quality Management was neither well defined nor well focused. This realization, coupled with the current hunger for specific, how-to examples, led to the formulation of a plan to publish a series of subject-specific books on total quality, a new direction for books in the field to follow.

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