Total quality in higher education /
Lewis, Ralph G.
Total quality in higher education / Ralph G. Lewis and Douglas H. Smith - Delray Beach, Florida : St. Lucie Press, c1994 - xiii, 330 pages : illustrations ; 24 cm.
Includes index.
1. Why total quality? -- 2. Overview of total quality -- 3. The house of quality -- 4. Strategy management -- 5. Process management -- 6. Project management and team management -- 7. Individual management and task management -- 8. Implementation: the transforming process -- 9. ISO 9000 in training and education: a view to the future.
The St. Lucie Press Series on Total Quality originated when it was recognized that the rapidly expanding field of Total Quality Management was neither well defined nor well focused. This realization, coupled with the current hunger for specific, how-to examples, led to the formulation of a plan to publish a series of subject-specific books on total quality, a new direction for books in the field to follow.
963403079
EDUCATION POLICY
LB 2341 .L46 1994
Total quality in higher education / Ralph G. Lewis and Douglas H. Smith - Delray Beach, Florida : St. Lucie Press, c1994 - xiii, 330 pages : illustrations ; 24 cm.
Includes index.
1. Why total quality? -- 2. Overview of total quality -- 3. The house of quality -- 4. Strategy management -- 5. Process management -- 6. Project management and team management -- 7. Individual management and task management -- 8. Implementation: the transforming process -- 9. ISO 9000 in training and education: a view to the future.
The St. Lucie Press Series on Total Quality originated when it was recognized that the rapidly expanding field of Total Quality Management was neither well defined nor well focused. This realization, coupled with the current hunger for specific, how-to examples, led to the formulation of a plan to publish a series of subject-specific books on total quality, a new direction for books in the field to follow.
963403079
EDUCATION POLICY
LB 2341 .L46 1994