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Training in interpersonal skills : TIPS for managing people at work / Stephen P. Robbins, and Phillip L. Hunsaker

By: Contributor(s): Material type: TextTextPublication details: Upper Saddle River, New Jersey : Pearson Education Incorporation, c2003Edition: THIRD EDITIONDescription: xiv, 282 pages ; 24 cmISBN:
  • 9780130090546
Subject(s): LOC classification:
  • HF 5549.12 .R63 2003
Contents:
Chapter 1. Skills: An Introduction -- Chapter 2. Self-Awareness: A Point of Departure -- Chapter 3. Sending Interpersonal Messages -- Chapter 4. Listening -- Chapter 5. Providing Feedback -- Chapter 6. Goal Setting -- Chapter 7. Clarifying Expectations -- Chapter 8. Empowering People Through Delegation -- Chapter 9. Politicking -- Chapter 10. Persuading -- Chapter 11. Applying Leadership Style -- Chapter 12. Promoting and Managing Resistance to Change -- Chapter 13. Building Teams -- Chapter 14. Running Meetings -- Chapter 15. Resolving Conflicts -- Chapter 16. Negotiation -- Chapter 17. Integration.
Summary: This book provides an action-oriented approach to developing interpersonal skills, in which students actually practice skills behavior. It contains more than 40 exercises centered around 12 key interpersonal skills.
Item type: Books
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Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Graduate Studies General Circulation Gen. Ed - CEAS GC HF 5549.12 .R63 2003 (Browse shelf(Opens below)) c.1 Available NULIB000011716

Includes bibliographical references and index.

Chapter 1. Skills: An Introduction -- Chapter 2. Self-Awareness: A Point of Departure -- Chapter 3. Sending Interpersonal Messages -- Chapter 4. Listening -- Chapter 5. Providing Feedback -- Chapter 6. Goal Setting -- Chapter 7. Clarifying Expectations -- Chapter 8. Empowering People Through Delegation -- Chapter 9. Politicking -- Chapter 10. Persuading -- Chapter 11. Applying Leadership Style -- Chapter 12. Promoting and Managing Resistance to Change -- Chapter 13. Building Teams -- Chapter 14. Running Meetings -- Chapter 15. Resolving Conflicts -- Chapter 16. Negotiation -- Chapter 17. Integration.

This book provides an action-oriented approach to developing interpersonal skills, in which students actually practice skills behavior. It contains more than 40 exercises centered around 12 key interpersonal skills.

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