Training in interpersonal skills : TIPS for managing people at work /
Robbins, Stephen P.
Training in interpersonal skills : TIPS for managing people at work / Stephen P. Robbins, and Phillip L. Hunsaker - THIRD EDITION - Upper Saddle River, New Jersey : Pearson Education Incorporation, c2003 - xiv, 282 pages ; 24 cm.
Includes bibliographical references and index.
Chapter 1. Skills: An Introduction -- Chapter 2. Self-Awareness: A Point of Departure -- Chapter 3. Sending Interpersonal Messages -- Chapter 4. Listening -- Chapter 5. Providing Feedback -- Chapter 6. Goal Setting -- Chapter 7. Clarifying Expectations -- Chapter 8. Empowering People Through Delegation -- Chapter 9. Politicking -- Chapter 10. Persuading -- Chapter 11. Applying Leadership Style -- Chapter 12. Promoting and Managing Resistance to Change -- Chapter 13. Building Teams -- Chapter 14. Running Meetings -- Chapter 15. Resolving Conflicts -- Chapter 16. Negotiation -- Chapter 17. Integration.
This book provides an action-oriented approach to developing interpersonal skills, in which students actually practice skills behavior. It contains more than 40 exercises centered around 12 key interpersonal skills.
9780130090546
COMMUNICATION INTERPERSONNELLE
HF 5549.12 .R63 2003
Training in interpersonal skills : TIPS for managing people at work / Stephen P. Robbins, and Phillip L. Hunsaker - THIRD EDITION - Upper Saddle River, New Jersey : Pearson Education Incorporation, c2003 - xiv, 282 pages ; 24 cm.
Includes bibliographical references and index.
Chapter 1. Skills: An Introduction -- Chapter 2. Self-Awareness: A Point of Departure -- Chapter 3. Sending Interpersonal Messages -- Chapter 4. Listening -- Chapter 5. Providing Feedback -- Chapter 6. Goal Setting -- Chapter 7. Clarifying Expectations -- Chapter 8. Empowering People Through Delegation -- Chapter 9. Politicking -- Chapter 10. Persuading -- Chapter 11. Applying Leadership Style -- Chapter 12. Promoting and Managing Resistance to Change -- Chapter 13. Building Teams -- Chapter 14. Running Meetings -- Chapter 15. Resolving Conflicts -- Chapter 16. Negotiation -- Chapter 17. Integration.
This book provides an action-oriented approach to developing interpersonal skills, in which students actually practice skills behavior. It contains more than 40 exercises centered around 12 key interpersonal skills.
9780130090546
COMMUNICATION INTERPERSONNELLE
HF 5549.12 .R63 2003