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Quality means survival : caveat vendidor, let the seller beware / Rene T. Domingo

By: Material type: TextTextPublication details: Singapore : Pearson Education South Asia Pte Ltd, c2004Description: xiv, 357 pages ; 22 cmISBN:
  • 9814096873
Subject(s): LOC classification:
  • HD 62.15 .D67 2004
Contents:
Part 1. Why worry about quality? -- Part 2. Making Quality Happen -- Part 3. How "Total" is your quality.
Summary: This work shows the reader why and how bad quality has destroyed companies, careers, customers, competitors and civilians. It shows why product recalls, environmental disasters, government red tape, medical malpractice and dissatisfied customers have the same root cause: quality management.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Annex II Filipiniana Gen. Ed. - CBA FIL HD 62.15 .D67 2004 (Browse shelf(Opens below)) c.1 Available NULIB000016845

Includes index.

Part 1. Why worry about quality? -- Part 2. Making Quality Happen -- Part 3. How "Total" is your quality.

This work shows the reader why and how bad quality has destroyed companies, careers, customers, competitors and civilians. It shows why product recalls, environmental disasters, government red tape, medical malpractice and dissatisfied customers have the same root cause: quality management.

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