Quality means survival : caveat vendidor, let the seller beware /
Domingo, Rene T.
Quality means survival : caveat vendidor, let the seller beware / Rene T. Domingo - Singapore : Pearson Education South Asia Pte Ltd, c2004 - xiv, 357 pages ; 22 cm.
Includes index.
Part 1. Why worry about quality? -- Part 2. Making Quality Happen -- Part 3. How "Total" is your quality.
This work shows the reader why and how bad quality has destroyed companies, careers, customers, competitors and civilians. It shows why product recalls, environmental disasters, government red tape, medical malpractice and dissatisfied customers have the same root cause: quality management.
9814096873
QUALITY MANAGEMENT
HD 62.15 .D67 2004
Quality means survival : caveat vendidor, let the seller beware / Rene T. Domingo - Singapore : Pearson Education South Asia Pte Ltd, c2004 - xiv, 357 pages ; 22 cm.
Includes index.
Part 1. Why worry about quality? -- Part 2. Making Quality Happen -- Part 3. How "Total" is your quality.
This work shows the reader why and how bad quality has destroyed companies, careers, customers, competitors and civilians. It shows why product recalls, environmental disasters, government red tape, medical malpractice and dissatisfied customers have the same root cause: quality management.
9814096873
QUALITY MANAGEMENT
HD 62.15 .D67 2004