Creating quality in the classroom / Janice Arcaro

Includes bibliographical references and index.

Chapter 1. Nurturing Total Quality in the Classroom Just Getting By Change -- Chapter 2. Beginning the Process The Decision The Beginning -- Chapter 3. TQM/DSE Quality-What Is It? The Galileo Quality Institute Approach Problems Facing Education The Quality Solution --Chapter 4. The Classroom The Learning/Student-Centered Classroom Curriculum Issues Evaluation Discipline Issues Inclusion -- Chapter 5. The Teacher Personal Change Personal Attitude Essential Knowledge Lesson Planning Learning Styles Teaming Conflict Resolution Ways to Deal with Conflict Problem-Solving Steps Debriefing and Documentation Reflection Parental Involvement Collegiality -- Chapter 6. Lesson Planning Vision/Mission Statement Student Profiles Curriculum Development Daily Lesson Plan Formats Sample Units -- Chapter 7. Tools and Techniques Plan-Do-Check-Act Vision and Mission Statements Brainstorming Critical Success Factors Ishikawa/Fishbone Diagram (Cause and Effect) Benchmarking Force Field Analysis Affinity Diagram Flow Charting Pareto/Histogram Diagram Process Modeling Quality Functional Deployment Matrix Definitions -- Chapter 8. Students Roles and Responsibilities Goal Setting Involving Students in Decision Making -- Chapter 9. A Final Word My Experience.

This book is about change... about acknowledging and building on things that education does right and making the systems in the classroom better. Written by a practicing teacher who has implemented total quality concepts in the classroom for those struggling to provide quality education opportunities for the 21st century.