High performance benchmarking : 20 steps to success / H. James Harrington and James S. Harrington
Material type:
TextPublication details: New York : McGraw Hill Education, c1995Description: xv, 173 pages : illustrations ; 23 cmISBN: - 9780070267749
- HD 62.15 .H37 1995
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National University - Manila | LRC - Annex II General Circulation | Gen. Ed. - CBA | GC HD 62.15 .H37 1995 (Browse shelf(Opens below)) | c.1 | Available | NULIB000005728 |
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| GC HD 62.15 .E93 2013 c.6 Total quality management / | GC HD 62.15 .E93 2017 c.1 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .E93 2017 c.2 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .H37 1995 High performance benchmarking : 20 steps to success / | GC HD 62.15 .K3 1996 c.1 100 methods for total quality management / | GC HD 62.15 .K3 1996 c.2 100 methods for total quality management / | GC HD 62.15 .M37 2009 Lean six sigma for the office / |
Includes bibliographical references and index.
Introduction to benchmarking -- The benchmarking overview -- The process of benchmarking -- Data collection and analysis -- Organizing for benchmarking -- The five phases of the benchmarking process -- Helpful hints for successful -- In conclusion
The authors of this guide have actually "benchmarked" the process of benchmarking, delivering everything you need to know to get vastly better result.
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