Business process benchmarking : finding and implementing best practices / Robert C. Camp
Material type:
TextPublication details: Wisconsin : ASQC Quality Press, c1994Description: xxi, 464 pages : illustrations ; 25 cmISBN: - 873892968
- HD 62.15 .C345 1994
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National University - Manila | LRC - Annex II General Circulation | Gen. Ed. - CBA | GC HD 62.15 .C345 1994 (Browse shelf(Opens below)) | c.1 | Available | NULIB000005682 |
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| GC HD 62.15 .B46 1993 The Benchmarking management guide / | GC HD 62.15 .C65 2020 Operations management and total quality management / | GC HD 62.15 .C188 1995 Benchmarking simplified / | GC HD 62.15 .C345 1994 Business process benchmarking : finding and implementing best practices / | GC HD 62.15 .E83 2014 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .E93 2009 Quality and performance excellence : management, organization, and strategy / | GC HD 62.15 .E93 2013 c.1 Total quality management / |
Includes index.
The process -- The leadership and management of benchmarking -- The case studies
Business process benchmarking is compose of fifteen chapters in three distinct sections with seven appendixes. Each chapter opens with a quotation from Sun Tzu that encapsulates the essence of the chapter.
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