Business process benchmarking : finding and implementing best practices /
Camp, Robert C.
Business process benchmarking : finding and implementing best practices / Robert C. Camp - Wisconsin : ASQC Quality Press, c1994 - xxi, 464 pages : illustrations ; 25 cm
Includes index.
The process -- The leadership and management of benchmarking -- The case studies
Business process benchmarking is compose of fifteen chapters in three distinct sections with seven appendixes. Each chapter opens with a quotation from Sun Tzu that encapsulates the essence of the chapter.
873892968
BENCHMARKING
HD 62.15 .C345 1994
Business process benchmarking : finding and implementing best practices / Robert C. Camp - Wisconsin : ASQC Quality Press, c1994 - xxi, 464 pages : illustrations ; 25 cm
Includes index.
The process -- The leadership and management of benchmarking -- The case studies
Business process benchmarking is compose of fifteen chapters in three distinct sections with seven appendixes. Each chapter opens with a quotation from Sun Tzu that encapsulates the essence of the chapter.
873892968
BENCHMARKING
HD 62.15 .C345 1994