Human resources management for the hospitality industry / Mary L. Tanke

Includes index.

Chapter 1: Introduction to contemporary human resources management-- Chapter 2: Human resources planning-- Chapter 3: Analysis of the workplace-- Chapter 4: The labor market and hospitality recruitment-- Chapter 5: Selection, hiring, and placement-- Chapter 6: Hospitality orientation and training programs-- Chapter 7: Development programs, coaching and team building-- Chapter 8: Evaluating performance and employee retention-- Chapter 9: Discipline, counseling, and exiting the organization-- Chapter 10: Compensation-- Chapter 11: Benefits-- Chapter 12: Multiculturalism in the hospitality workplace-- Chapter 13: Employee assistance programs-- Chapter 14: Labor relations in the hospitality industry-- Chapter 15: Computer applications in human resources management-- Chapter: The next chapter

Human Resources Management for the Hospitality Industry, 2E addresses the spectrum of issues facing human resource managers in the hospitality industry. It has been expertly revised to reflect changes in human resource management over the past five years, and to give users insight into the challenges of the new millenium. This text covers every topic for effective human resource management in the industry from analyzing the labor market and exploring the selection, hiring, and placement process, to changes in legal restrictions and legislation including consideration of the Family Medical Leave Act (FMLA). Key features: Uses authentic case studies and critical thinking exercises to bring real-world experience to the reader. Provides advice from industry experts to give users practical, hands-on guidance. Presents chapter objectives at the beginning of each chapter to focus the user's attention on the information being presented Includes key terms, recommended reading, recommended web sites, endnotes, and discussion questions at the end of each chapter to promote further learning.