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Total quality in information systems and technology / Jack Woodall, Deborah K Rebuck and Frank Voehl

By: Contributor(s): Material type: TextTextPublication details: Malaysia : Synergy Book International, c1997Description: xviii, 298 pages : illustrations ; 24 cmISBN:
  • 9838998249
Subject(s): LOC classification:
  • HC 79 .I55 .T68 1997
Contents:
1. Harnessing the Power of Information Technology Through Total Quality: An Overview of Technology, Quality, and Information -- 2. Understanding the Information Technology Organization -- 3. Role of Information Technology -- 4. Overview of Total Quality -- 5. House of Quality -- 6. Strategy Management and Quality Planning -- 7. Project Teams and Methodologies -- 8. "How-To" Techniques and Tools -- 9. Electronic Data Interchange -- 10. Horror Stories and How to Avoid Them.
Summary: This work offers insights into melding business and technological operations in order to best serve the interests of the company and its customers. It explains how information technology works in a typical company and how it should work in the ideal company.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Gen. Ed. - CCIT GC HC 79 .I55 .T68 1997 (Browse shelf(Opens below)) c.1 Available NULIB000002278

Includes bibliographical references and index.

1. Harnessing the Power of Information Technology Through Total Quality: An Overview of Technology, Quality, and Information -- 2. Understanding the Information Technology Organization -- 3. Role of Information Technology -- 4. Overview of Total Quality -- 5. House of Quality -- 6. Strategy Management and Quality Planning -- 7. Project Teams and Methodologies -- 8. "How-To" Techniques and Tools -- 9. Electronic Data Interchange -- 10. Horror Stories and How to Avoid Them.

This work offers insights into melding business and technological operations in order to best serve the interests of the company and its customers. It explains how information technology works in a typical company and how it should work in the ideal company.

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