Total quality in information systems and technology /
Woodall, Jack
Total quality in information systems and technology / Jack Woodall, Deborah K Rebuck and Frank Voehl - Malaysia : Synergy Book International, c1997 - xviii, 298 pages : illustrations ; 24 cm.
Includes bibliographical references and index.
1. Harnessing the Power of Information Technology Through Total Quality: An Overview of Technology, Quality, and Information -- 2. Understanding the Information Technology Organization -- 3. Role of Information Technology -- 4. Overview of Total Quality -- 5. House of Quality -- 6. Strategy Management and Quality Planning -- 7. Project Teams and Methodologies -- 8. "How-To" Techniques and Tools -- 9. Electronic Data Interchange -- 10. Horror Stories and How to Avoid Them.
This work offers insights into melding business and technological operations in order to best serve the interests of the company and its customers. It explains how information technology works in a typical company and how it should work in the ideal company.
9838998249
INFORMATION TECHNOLOGY -- MANAGEMENT
HC 79 .I55 .T68 1997
Total quality in information systems and technology / Jack Woodall, Deborah K Rebuck and Frank Voehl - Malaysia : Synergy Book International, c1997 - xviii, 298 pages : illustrations ; 24 cm.
Includes bibliographical references and index.
1. Harnessing the Power of Information Technology Through Total Quality: An Overview of Technology, Quality, and Information -- 2. Understanding the Information Technology Organization -- 3. Role of Information Technology -- 4. Overview of Total Quality -- 5. House of Quality -- 6. Strategy Management and Quality Planning -- 7. Project Teams and Methodologies -- 8. "How-To" Techniques and Tools -- 9. Electronic Data Interchange -- 10. Horror Stories and How to Avoid Them.
This work offers insights into melding business and technological operations in order to best serve the interests of the company and its customers. It explains how information technology works in a typical company and how it should work in the ideal company.
9838998249
INFORMATION TECHNOLOGY -- MANAGEMENT
HC 79 .I55 .T68 1997