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Interworld / Peter Wheatcroft

By: Material type: TextTextPublication details: Swindon, U.K. : BCS Publishing, c2007Description: xviii, 162 pages : illustrations ; 25 cmISBN:
  • 1902505824
Subject(s): LOC classification:
  • HD 30.2 .W44 2007
Contents:
1 Defining world class -- 2 Service delivery -- 3 Developing the services value proposition -- 4 Quality management -- 5 Developing the business proposition -- 6 Redefining the role of the user -- 7 Governing service delivery -- 8 The end result.
Summary: This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organizations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Gen. Ed. - CCIT GC HD 30.2 .W44 2007 (Browse shelf(Opens below)) c.1 Available NULIB000002211
Browsing LRC - Main shelves, Shelving location: General Circulation, Collection: Gen. Ed. - CCIT Close shelf browser (Hides shelf browser)
GC HD 30.2 .D63 2018 CompTIA IT fundamentals+ (ITF+) study guide : exam FCO-U61 / GC HD 30.2 .P43 2013 Managing and using information systems : a strategic approach / GC HD 30.2 .R49 2010 International technology information for managers / GC HD 30.2 .W44 2007 Interworld / GC HD 30.215 .A43 2015 Business analytics : data analysis and decision making / GC HD 9696.2 .G74 1993 Fiber optic networks / GC HD 9696.8.U64 .B35 2011 c.1 Outsmarting Google /

Includes bibliographical references and index.

1 Defining world class -- 2 Service delivery -- 3 Developing the services value proposition -- 4 Quality management -- 5 Developing the business proposition -- 6 Redefining the role of the user -- 7 Governing service delivery -- 8 The end result.

This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organizations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.

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