Interworld / (Record no. 4452)

MARC details
000 -LEADER
fixed length control field 01168nam a2200217Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field NULRC
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250520094844.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250520s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1902505824
040 ## - CATALOGING SOURCE
Transcribing agency NULRC
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD 30.2 .W44 2007
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Wheatcroft, Peter
Relator term author
245 #0 - TITLE STATEMENT
Title Interworld /
Statement of responsibility, etc. Peter Wheatcroft
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Swindon, U.K. :
Name of publisher, distributor, etc. BCS Publishing,
Date of publication, distribution, etc. c2007
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 162 pages :
Other physical details illustrations ;
Dimensions 25 cm.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note 1 Defining world class -- 2 Service delivery -- 3 Developing the services value proposition -- 4 Quality management -- 5 Developing the business proposition -- 6 Redefining the role of the user -- 7 Governing service delivery -- 8 The end result.
520 ## - SUMMARY, ETC.
Summary, etc. This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organizations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element INFORMATION TECHNOLOGY -- MANAGEMENT
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection Home library Current library Shelving location Date acquired Source of acquisition Total checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Library of Congress Classification     Gen. Ed. - CCIT LRC - Main National University - Manila General Circulation 09/21/2011 Reaccessioned   GC HD 30.2 .W44 2007 NULIB000002211 05/20/2025 c.1 05/20/2025 Books