Human resource management for hospitality services / Alistair L. Goldsmith, Dennis P. Nickson, Donald H. Sloan, and Roy C. Wood

By:

Goldsmith, Alistair L [author]

Contributor(s):

Nickson, Dennis P.;Sloan, Donald H.; Wood, Roy C [co-author;co-author;co-author]

Material type: Text

TextPublication details: Boston, Massachusetts : International Thomson Business Press, c1997Description: vii, 229 pages : illustrations ; 25 cmISBN:

1861520956

Subject(s):

HOSPITALITY INDUSTRY -- PERSONNEL MANAGEMENT

LOC classification:

HF 5549 .G65 1997

Contents:

1. What is human resource management? -- 2. Principles of recruitment and selection -- 3. Equal opportunities -- 4. Training and development -- 5. Welfare -- 6. Health and safety -- 7. Employee involvement -- 8. Performance appraisal and productivity -- 9. Rewards, motivation and pay administration -- 10. Discipline, grievances and termination -- 11. Personnel administration.

Summary: This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed.

Item type:

Books

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Holdings
Item type	Current library	Home library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	National University - Manila	LRC - Main General Circulation	Hospitality Management	GC HF 5549 .G65 1997 (Browse shelf(Opens below))	c.1	Available		NULIB000001955

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Includes bibliographical references and index.

This book covers all aspects of human resources management in the hospitality industry, placing an emphasis on 'people management' and 'service delivery'. Each chapter sets learning objectives, skills and competencies needed.

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