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Front office skills : a practical approach / Vivienne O'Shannessy

By: Material type: TextTextPublication details: Singapore : Prentice-Hall, c2009Edition: 1st editionDescription: v, 370 pages ; 24 cmISBN:
  • 9789810696153
Subject(s): LOC classification:
  • TX 911.3.T73 .O84 2009
Contents:
Chapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main General Circulation Hospitality Management GC TX 911.3.T73 .O84 2009 (Browse shelf(Opens below)) c.1 Available NULIB000001818

Includes bibliographical references and index.

Chapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit

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