Front office skills : a practical approach /
O'Shannessy, Vivienne
Front office skills : a practical approach / Vivienne O'Shannessy - 1st edition. - Singapore : Prentice-Hall, c2009 - v, 370 pages ; 24 cm.
Includes bibliographical references and index.
Chapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit
9789810696153
HOSPITALITY INDUSTRY -- EMPLOYEES -- TRAINING OF
TX 911.3.T73 .O84 2009
Front office skills : a practical approach / Vivienne O'Shannessy - 1st edition. - Singapore : Prentice-Hall, c2009 - v, 370 pages ; 24 cm.
Includes bibliographical references and index.
Chapter 1. Introduction to front office -- Chapter 2. Receive and process reservations -- Chapter 3. Perform office procedures -- Chapter 4. Communicate on the telephone -- Chapter 5. Provide accommodation -- Chapter 6. Provide porter services -- Chapter 7. Process financial transactions -- Chapter 8. Maintain financial records -- Chapter 9. Conduct night audit
9789810696153
HOSPITALITY INDUSTRY -- EMPLOYEES -- TRAINING OF
TX 911.3.T73 .O84 2009