Supervision in the hospitality industry : leading hospitality human resources / John R. Walker and Jack E. Miller

Includes index.

Chapter 1: Leading Human Resources-- Chapter 2: Equal Opportunity Laws and Diversity-- Chapter 3: Human Resources Planning, Job Analysis, Job Description, and Organizing-- Chapter 4: Sourcing: Recruitment, Selection, and Orientation-- Chapter 5: Compensation and Benefits-- Chapter 6: Motivation-- Chapter 7: Teamwork, Team Building, and Coaching-- Chapter 8: Employee Training and Development-- Chapter 9: Performance Leadership-- Chapter 10: Discipline and Employee Assistance Programs-- Chapter 11: Health and Safety-- Chapter 12: Conflict Management, Resolution, and Prevention-- Chapter 13: Communicating and Delegating-- Chapter 14: Decision Making and Control

Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, newly promoted supervisor, or anyone planning a career in the hospitality field. Even experienced managers will find if full of useful ideas and insights. Revised and updated to include increased coverage of contemporary diversity initiatives, with information on recruitment and retention, and additional profiles of individuals and companies, Supervision in the Hospitality Industry provides a basic understanding of a leader's role and responsibilities applied to the hospitality industry-- Amazon.