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Multicultural diversity in workplace for the tourism professional / Michael Bhobet Baluyot and Ma. Dina Jimenez

By: Contributor(s): Material type: TextTextPublication details: Manila, Philippines : Mindshapers Co. Inc., c2022Description: viii, 128 pages : illustrations ; 22 cmISBN:
  • 9786214063222
Subject(s): LOC classification:
  • HF 5549.5 .B35 2022
Contents:
Chapter 1 Introduction to multicultural diversity and the concept of culture -- Chapter 2 Concept of diversity -- Chapter 3 Concept of cultural diversity -- Chapter 4 Multicultural organization -- Chapter 5 Cultural diversity management -- Chapter 6 Cultural adaptation and cultural competence -- Chapter 7 Business case for managing cultural diversity -- Chapter 8 Working in a diverse environment -- Chapter 9 Managing culturally diverse team -- Chapter 10 Managing conflicts and cross-cultural communication -- Chapter 11 Hospitality and tourism workplace diversity.
Summary: The textbook provides varied and relevant activities and opportunities to determine the students understanding of the key concepts, theories and to demonstrate core competencies, skills, knowledge and attitude as prescribed by tourism and hospitality industry.
Item type: Books
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Holdings
Item type Current library Home library Collection Call number Copy number Status Date due Barcode
Books Books National University - Manila LRC - Main Filipiniana Hospitality Management FIL HF 5549.5 .B35 2022 (Browse shelf(Opens below)) c.1 Available NULIB000019238

Includes bibliographical references.

Chapter 1 Introduction to multicultural diversity and the concept of culture -- Chapter 2 Concept of diversity -- Chapter 3 Concept of cultural diversity -- Chapter 4 Multicultural organization -- Chapter 5 Cultural diversity management -- Chapter 6 Cultural adaptation and cultural competence -- Chapter 7 Business case for managing cultural diversity -- Chapter 8 Working in a diverse environment -- Chapter 9 Managing culturally diverse team -- Chapter 10 Managing conflicts and cross-cultural communication -- Chapter 11 Hospitality and tourism workplace diversity.

The textbook provides varied and relevant activities and opportunities to determine the students understanding of the key concepts, theories and to demonstrate core competencies, skills, knowledge and attitude as prescribed by tourism and hospitality industry.

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