Multicultural diversity in workplace for the tourism professional / Michael Bhobet Baluyot and Ma. Dina Jimenez

Includes bibliographical references.

Chapter 1 Introduction to multicultural diversity and the concept of culture -- Chapter 2 Concept of diversity -- Chapter 3 Concept of cultural diversity -- Chapter 4 Multicultural organization -- Chapter 5 Cultural diversity management -- Chapter 6 Cultural adaptation and cultural competence -- Chapter 7 Business case for managing cultural diversity -- Chapter 8 Working in a diverse environment -- Chapter 9 Managing culturally diverse team -- Chapter 10 Managing conflicts and cross-cultural communication -- Chapter 11 Hospitality and tourism workplace diversity.

The textbook provides varied and relevant activities and opportunities to determine the students understanding of the key concepts, theories and to demonstrate core competencies, skills, knowledge and attitude as prescribed by tourism and hospitality industry.